HELLO
I'M LISA MICHAEL

lisamichael@lisamichael.com

http://www.lisamichael.com

PROFILE

STORY OF GLORY

AN AWESOME DESIGNER ON PLANET

Lisa Michael is currently employed with HCL Tehchnologies in Chelmsford Massachusetts. She has over 20 yrs experience in providing Technical support with IBM for various applications for the Lotus / Domino software brand. She has been a member of the Domino Mail Routing Team, Domino Crash and Performance. Sametime Instant Messaging. She has expert knowledge in TCPIP, SMTP, IMAP, SIP, NRPC and HTTP protocols.

In May of 2019, Lisa joined the HCL Federal Support center, providing support for HCL's Federal Customers. She now supports: Websphere Portal, HCL BIg Fix, Websphere Commerce, Sametime, Lotus Domino, Websphere Connections and Unica.

She is currently a student at Harvard Extension School learning to become a Full Stack Web Developer. She is learning HTML, CSS, Bootstrap, JQuery, NodeJS, Mongo, MySQL, Express and more.

WHAT CAN I DO?

FULL STACK WEB DEVELOPER

Front end coding using Javascript, jQuery, Node.js, HTML, CSS Backend databases: SQL, MySQL

WEB DESIGN

Knowledge of HTML5, CSS, JavaScript, Query and boostrap.

WEB DEVELOPMENT

Build front end webpages that are able to communiciate with a back end database. Databases studied in school are : MySQL, Mongoose. Databases used at the office include: DB2, MSSQL

BRIGHT IDEAS

During my tenure at IBM, I was a member of the IBM Patent team. I'm always jotting thinking of ideas on what could be the next Great App.

SIP

Several IBM Sametime servers use the Session Initiated (SIP) Protocol to communicate, transfer Instant Messages, Telephone and Audio Video. I am able to effectively troubleshoot these advanced, complex environments.

Troubleshooting

After 20 + years of providing Technical Support for IBM and Microsoft Products, I am able to set up and reproduce scenarios to test. I am well versed at reading crash dump files and troubleshooting performance issues.

GIT COMMITS

800+

GIT REPOS

38+

COFFEE CUPS

250+

RESUME

EDUCATION

Harvard Extension School / September 2019 - Present

Harvard University Coding Bootcamp is a 24 week coding Bootcamp Program. Topics covered are: HTML5, CSS, Javascript, Boostrap, JQuery

Atlantic Computer Institute / April 1994 - April 1995

Computer Networking Fundamentals Networking with Netware Software Development Lifecycle Software Development, Application Development Software Development: Languages: FoxPro, Visual Basic Databases: DBASE, FoxPro

Roxbury Community College / Jan 1989 - May 1989

As part of the curriculum of the Electronics Program at the Boston Indian Council, I was enrolled in the pre-Calculas class at Roxbury Community College.

EXPERIENCE

Senior Tech Support Engineer / May 2019 - PRESENT
HCL America

In May of 2019, Lisa joined the HCL Federal Support center, providing support for HCL's Federal Customers. She now supports: Websphere Portal, HCL Big Fix, Websphere Commerce, Sametime, Lotus Domino, Websphere Connections and Unica.

Senior Staff Software Engineer / February 1997 - November 2017
IBM

Over 20 yrs experience in providing Technical support with IBM for various applications for the Lotus / Domino software brand. She has been a member of the Domino Mail Routing Team, Domino Crash and Performance, Sametime Instant Messaging. She has expert knowledge in TCPIP, SMTP, IMAP, SIP, NRPC and HTTP protocols.

Tecnical Support Engineer / July 1995 - February 1997
Stream International

Provided outsourced technical support for Microsoft. Applications Supported : Microsoft Mail, Schedule Plus and Microsoft Exchange.

SKILLS

Domino/Sametime

80%

SQL

65%

JAVA

50%

Web Design

75%

JavaScript

90%

Websphere

85%

PORTFOLIO

PORTFOLIO

GITS COMITTED

800+

REPOS

38+

COFFEE CUPS

250+

CONTACT

SAY HELLO!

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CONTACT DETAILS


123 Main St, Boston, MA


+(555)555-5555


+555 555-5555


(555)555-5555


lisamichael@lisamichael.com


www.lisamichael.com

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